Man With A Van Roehampton Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Roehampton, referred to in this document as “we”, “us” or “our”, provides transport, loading, unloading, collection and related moving services to customers, referred to as “you” or “the customer”. By making a booking, confirming a quotation, or allowing the service to begin, you agree to be bound by these terms. These conditions are intended to be clear, fair and consistent with UK consumer law, while also protecting the practical interests of both parties during a move, delivery or clearance.

Our service is designed for domestic and commercial moving tasks that are within the scope agreed at the time of booking. That scope may include one-off item transport, partial removals, flat moves, office relocation support, furniture collection, or short-notice logistics. Any work that falls outside the agreed service description may require an updated quotation, additional labour, or rescheduling. We reserve the right to decline work that is unsafe, unlawful, poorly described, or likely to place our team, vehicle, or third parties at risk.

These terms should be read alongside the service details confirmed at the time of order. If there is any inconsistency between a quotation, written confirmation, and these terms, the specific booking confirmation will usually apply to the extent of that inconsistency. Nothing in these terms limits your statutory rights under UK law.

Booking Process

To arrange a booking with Man With A Van Roehampton, you must provide accurate information about the items to be moved, the collection and delivery addresses, access conditions, preferred dates and times, parking limitations, and any special handling requirements. We rely on this information to assess vehicle size, crew requirements, journey time, and any additional equipment needed. If details are incomplete or incorrect, the quotation may change or the service may be delayed.

A booking is only confirmed when we have accepted your request and, where applicable, received any required deposit or advance payment. A quote alone does not guarantee availability. We may issue a revised quote if the job description changes, if access is more difficult than described, or if the volume or weight of items differs materially from the original information. The customer is responsible for ensuring that the scope of work remains accurate up to the time of collection.

On the day of the move, you or an authorised representative must be available to confirm the items, access arrangements and delivery details unless we have agreed an alternative instruction process in writing. If the customer is not present, our team may proceed using written or verbal instructions provided in advance, but we are not responsible for misunderstandings caused by unclear instructions. We may refuse to move items that are unsafe, prohibited, or not adequately packed for transport.

Payments and Charges

Prices for van and man services in Roehampton are normally based on the agreed quote, which may be calculated by hourly rate, fixed price, mileage, crew size, waiting time, or a combination of these factors. Unless otherwise stated, all prices are exclusive of any applicable VAT. Any parking charges, congestion-related costs, tolls, ferry fees, congestion zone charges, disposal fees, or other third-party costs that are necessary for the completion of the service may be added to the final invoice if not already included in the original quotation.

Payment must be made in accordance with the method and timing specified at booking or on the invoice. We may require a deposit to secure the appointment, and the balance must be paid upon completion of the service unless another arrangement has been agreed in writing. For larger jobs, or where additional costs arise during the move, we may request part payment in advance or immediate payment upon delivery. Failure to make payment when due may result in additional administration charges, interest, or recovery action, to the extent permitted by law.

Where the job exceeds the agreed time, distance or labour because of customer-related factors, including delayed access, incorrect addresses, missing keys, no parking, repeated interruptions, long carrying distances, or additional items not disclosed in advance, extra charges may apply. We will aim to notify you where practical before such costs are incurred. Any estimate given before the service begins is based on the information available at that time and may be adjusted if the actual work differs materially from the estimate.

Cancellations, Amendments and Delays

You may cancel or reschedule a booking by giving us reasonable notice. The closer the cancellation is to the scheduled date and time, the more likely it is that a charge will apply to reflect reserved labour, vehicle allocation, and lost scheduling opportunities. If we have already started travelling to the collection point, the vehicle has been dispatched, or work has begun, you may be charged for the time, mileage, and any committed costs already incurred.

If you need to change the booking, we will try to accommodate amendments where our schedule permits, but we do not guarantee availability for a different time or date. Changes may affect the price, especially if the scale of the job, address access, parking, or crew requirements change. Any amendment is only valid once confirmed by us. If you request additional services on the day of the move, those services will be chargeable at the applicable rate.

If we must cancel or reschedule due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, road closure, staff illness, accident, or other operational issues, we will take reasonable steps to offer an alternative date or a suitable solution. We are not liable for indirect loss caused by such disruption, but we will act reasonably and in good faith to minimise inconvenience. Delays caused by traffic, loading restrictions, or access issues may also affect arrival times, though we will make reasonable efforts to keep you informed.

Items, Access and Customer Responsibilities

You are responsible for ensuring that items are ready for collection, suitably packed, and capable of being moved safely. Fragile goods should be protected by appropriate packaging. Unless we have agreed otherwise, we do not accept responsibility for dismantling, assembling, unplumbing, reconnecting, or testing appliances, nor for removing items from fixed fittings or walls. Any item that is excessively heavy, hazardous, sharp, corrosive, leaking, or otherwise unsuitable for transport may be refused.

You must ensure that adequate access is available at both the collection and delivery locations. This includes arranging parking permissions where necessary, advising us of stair access, lift restrictions, narrow corridors, low ceilings, security restrictions, or other obstacles that may affect the move. If access information is incomplete or incorrect, delays or extra costs may arise. You are also responsible for making sure that items can legally be transported and do not infringe any third-party rights.

Where the customer asks us to move goods into or out of a property, you are responsible for confirming that floors, walls, doorways, and communal areas can safely accommodate the move. We may use blankets, straps, trolleys, and other equipment to reduce risk, but normal wear and tear, pre-existing damage, or damage caused by unsuitable access conditions remains outside our responsibility unless it is directly caused by our negligence.

We do not knowingly transport prohibited, unsafe, or unlawful goods. This includes items that are illegal to possess, items requiring specialist licensing, and certain dangerous substances. If we discover such items during the service, we may refuse to carry them and may terminate the booking immediately. The customer will remain responsible for any charges already incurred and for any consequences arising from misdescription of the goods.

Liability and Insurance

We will exercise reasonable care and skill when providing Man With A Van Roehampton services. However, our liability is limited to loss or damage directly caused by our proven negligence, breach of contract, or failure to exercise reasonable care. We are not responsible for pre-existing damage, wear and tear, defective packaging, hidden faults, or damage arising from items that were already unstable, poorly secured, or unsuitable for transport. Customers should inspect goods before and after the service and raise any concerns as soon as reasonably possible.

We do not accept liability for indirect or consequential loss, including lost profits, business interruption, missed appointments, emotional distress, or losses caused by delays beyond our control, except where such exclusion is not permitted by law. Where liability is established, our responsibility will usually be limited to the reasonable repair cost, replacement value, or the cost of the service, whichever is lower and appropriate in the circumstances, subject always to applicable law and any insurance arrangements in place.

Waste Regulations and Disposal

Where our service includes clearance, removal of unwanted goods, or transport of items intended for disposal, you must comply with UK waste regulations and provide accurate information about the nature of the waste. We may only collect and transport waste that we are lawfully permitted to handle. You must not place hazardous, clinical, asbestos-containing, chemical, or other regulated waste into a general clearance without prior agreement and appropriate disclosure. If waste has been misdescribed, we may refuse collection or require a revised service arrangement.

Any waste transferred for disposal must be handled in a lawful manner, and you agree not to request or permit fly-tipping, illegal dumping, or any other unlawful disposal activity. When required, we may use licensed disposal routes, transfer notes, or other documentation to show that waste has been passed to an authorised facility. The customer remains responsible for ensuring that the items to be removed are their property or that they have lawful authority to arrange their disposal.

We reserve the right to separate, decline, or quarantine any item that appears contaminated, hazardous, or likely to breach waste control requirements. If specialist handling is required, additional costs may apply. By booking a waste-related service with Man With A Van Roehampton, you confirm that the items presented for removal are described honestly and that you understand your obligations under UK environmental and waste legislation.

Force Majeure, Complaints and General Terms

We will not be liable for failure or delay in performing our obligations where such failure arises from events outside our reasonable control. These may include extreme weather, fire, flood, road closures, industrial action, public emergencies, governmental restrictions, or widespread disruption to transport networks. In such cases we may suspend, postpone, or adapt the service as reasonably necessary.

Any complaint about the service should be raised promptly and with sufficient detail for us to investigate. We may ask for photographs, item descriptions, or other evidence where appropriate. Making a complaint does not remove the obligation to pay any undisputed sums on time. If a matter can be resolved by a practical remedy, correction, or partial refund, we will consider that in good faith and in accordance with our legal obligations.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. A failure or delay by us in enforcing any right does not mean that right has been waived. The terms may be updated from time to time, and the version in force at the time of your booking will apply unless a change is required by law.

Governing Law

These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protections provide otherwise. By using the services of Man With A Van Roehampton, you acknowledge that you have read, understood, and agreed to these service terms and conditions.