Terms and Conditions for Man With A Van Roehampton

These Terms and Conditions set out the basis on which Man With A Van Roehampton provides removal, transport, delivery, and related logistical services to residential and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before proceeding with any service. They are designed to provide clarity on the booking process, payment obligations, cancellation rules, liability limits, waste handling responsibilities, and the law that applies to our agreement.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man With A Van Roehampton. References to “you” or “the customer” mean the individual or business making the booking or receiving the service. These terms apply to all standard van services, including house moves, office transport, furniture delivery, item collection, courier-style transport, and agreed loading or unloading assistance, unless we expressly confirm otherwise in writing.

We may amend these terms from time to time to reflect operational, legal, or commercial changes. The version in force at the time your booking is confirmed will normally apply to that booking. If a change is required because of law or safety requirements, we may update the applicable terms even after a quotation has been given, provided the change is reasonable and does not unfairly alter the service agreed.

1. Booking Process

A booking is only considered accepted once we have confirmed it, usually following agreement on the date, time, pickup and delivery points, vehicle size, service scope, and estimated cost. Any quotation provided before confirmation is an invitation to book and not a guarantee that the service can be completed on the exact terms initially discussed. A confirmed booking may be subject to inspection of access conditions, item size, load weight, parking availability, and any special handling requirements.

It is your responsibility to provide complete and accurate information when requesting a quotation or making a booking. This includes the number and type of items, floor levels, lift access, parking restrictions, heavy or fragile objects, storage details, and any expected delays or special instructions. If the information you provide is incomplete or inaccurate, we may revise the price, adjust the vehicle allocated, modify staffing levels, or, if necessary, refuse to proceed where the job cannot safely be completed as originally described.

Man with a van Roehampton services are usually scheduled on the basis of availability and operational planning. While we will make reasonable efforts to arrive within the agreed time window, arrival times are estimates only unless otherwise confirmed as fixed. Delays can occur due to traffic, weather, access issues, previous jobs, or events outside our control. We may also require a customer to be present, or to appoint an authorised representative, for the duration of loading, transit, and unloading where decisions need to be made on site.

2. Prices and Payments

All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on an hourly rate, fixed quotation, mileage, number of items, labour time, vehicle size, waiting time, congestion, parking expenses, materials, or a combination of these factors. Any written or verbal quotation is based on the information available at the time and may be adjusted if the scope of work changes, if additional labour is required, or if site conditions differ materially from those described at booking.

Unless we state otherwise, payment is due on completion of the service, before the vehicle leaves the delivery site or before the items are released, where appropriate. We may require a deposit or advance payment for certain bookings, such as longer-distance moves, high-value jobs, weekend appointments, or work involving specialist handling. If a deposit is taken, it will normally be deducted from the final balance, unless the booking is cancelled in a manner that allows us to retain all or part of it under these terms.

We accept payment methods that we indicate at the time of booking or invoicing. If payment is made by bank transfer, the funds must have cleared before the service is treated as fully paid. We reserve the right to charge additional sums for waiting time caused by the customer, extra stops, staircase-only access not disclosed in advance, congestion charges, tolls, parking fines caused by customer instructions, or other reasonable extra costs arising during the job. Any disputed amount should be raised promptly, but undisputed sums remain payable on time.

4. Customer Responsibilities

Customers must ensure that the items to be moved are adequately packed, labelled, and ready for loading unless packaging or preparation has been expressly included in the service. Man with a van Roehampton terms and conditions place responsibility on the customer for fragile items unless we have agreed in writing to handle them as specialist goods. Items should be emptied where appropriate, disconnected safely, and secured to prevent internal damage during transit.

You must ensure that access routes, parking spaces, lifts, and entry points are available and suitable for the service booked. If permits, visitor access, keys, security clearance, or building authorisation are needed, it is your responsibility to arrange them in advance unless we have stated that we will do so. You also warrant that the goods you ask us to move are lawfully possessed, accurately described, and suitable for transport. We do not accept responsibility for goods that are packed in a manner that creates an inherent risk of damage, leakage, or contamination.

Customers must not ask us to transport illegal, dangerous, unstable, or improperly packaged items. This includes, without limitation, explosives, certain chemicals, live animals, and items whose carriage is restricted by law or by carrier safety rules. If such goods are discovered, we may refuse transport, remove them from the vehicle, or end the booking immediately. Any costs caused by that refusal may be charged to the customer.

5. Liability and Insurance

We will exercise reasonable care and skill in providing our services. However, our liability is limited to direct loss or damage caused by our proven negligence and is subject to the exclusions and caps set out in these terms. We are not liable for indirect or consequential losses, including loss of profit, business interruption, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law.

We are not responsible for damage arising from items that were already defective, poorly packed, inadequately secured, or unsuitable for transport. Likewise, we are not liable for damage caused by the customer’s instructions, by third-party actions, by hidden defects, or by circumstances outside our reasonable control. Where items are particularly valuable, rare, or fragile, you should declare this before the booking so that appropriate handling arrangements can be considered. If additional insurance or specialist transport is needed, it must be agreed in advance.

Our liability for any claim relating to a booking is capped at the lower of the actual loss proven or the amount paid for the affected service, unless a higher limit has been expressly agreed in writing. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Claims for loss or damage should be notified as soon as reasonably practicable and, in any event, within a reasonable time after completion of the service.

6. Waste Regulations and Disposal

Where our service includes the removal, loading, transport, or disposal of waste, you agree to comply with all applicable UK waste laws and regulations. This includes the duty of care imposed on waste producers and holders. You must accurately describe the waste, separate recyclable or hazardous material where necessary, and disclose anything that may require special handling, licensing, or disposal arrangements. We may refuse any waste that is not lawful, not adequately described, or not safe to collect.

Unless expressly agreed, our service does not include unlawful dumping, fly-tipping, or the disposal of regulated waste without the appropriate approvals. If we are engaged to remove waste, it will only be handled in accordance with applicable legislation and using approved facilities or methods. You remain responsible for ensuring that the items or materials handed over for disposal are yours to dispose of and that no prohibited substances are included. If a load contains mixed waste that requires sorting, extra charges may apply.

If waste disposal is part of the booked service, you acknowledge that proof of lawful transfer, receipts, or records may be produced where necessary for compliance purposes. We may ask you to confirm the origin and classification of items before collection. Any attempt to conceal hazardous or restricted waste may result in immediate termination of the booking and recovery of costs, including any fines, cleaning, or disposal expenses caused by the misdescription.

7. Delays, Force Majeure, and Access Issues

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including severe traffic disruption, accidents, road closures, adverse weather, strikes, public emergencies, power failures, or sudden vehicle breakdowns. In such cases, we will make reasonable efforts to rearrange the service or complete it as soon as practicable, but we will not be liable for any resulting losses beyond any refund due for unperformed work.

If we are delayed because of restricted access, inability to park, lift failures, unsafe conditions, or a customer’s late readiness, we may charge for waiting time and any extra labour required. If the delay becomes excessive, we may reschedule or cancel the booking and charge reasonable costs already incurred. The customer should ensure that the delivery and collection sites are prepared to receive the vehicle and that any special access instructions are communicated in advance.

We reserve the right to decline to enter premises or handle items where doing so would expose our team to risk. This includes unsafe staircases, unstable flooring, severe obstruction, aggression, suspected infestation, or any condition that makes the work hazardous. In those circumstances, we may withdraw without liability and retain payment for work already completed, including travel and time on site where appropriate.

8. Complaints and Disputes

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we can investigate the issue. We may request photographs, a written description, or other evidence to assess the matter. Raising a concern quickly helps us identify whether the issue relates to handling, access, packing, or pre-existing conditions.

We aim to deal with disputes fairly and proportionately. Where a genuine fault has occurred, our preferred approach is to assess the evidence and, if appropriate, offer a remedy consistent with these terms and applicable law. Any attempt to withhold payment for an undisputed part of the service is not permitted. The parties should first try to resolve disagreements amicably before commencing formal proceedings.

Nothing in this section affects your statutory rights as a consumer where applicable. If you are a business customer, you confirm that you are entering into the contract in the course of business and that any business-to-business dispute will be handled on the basis of these terms and general principles of UK contract law.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction unless the customer has mandatory rights to bring a claim elsewhere under applicable law.

If any provision of these terms is found to be unlawful, unenforceable, or invalid, that provision will be treated as removed to the minimum extent necessary, and the remainder of the terms will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. These conditions are intended to create a clear, fair, and legally sound framework for the provision of van services in Roehampton, while remaining consistent with standard UK consumer and commercial expectations.