Man With a Van Roehampton Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Roehampton provides removal and associated services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

1.1 In these Terms and Conditions, the following words shall have the meanings set out below.

1.2 Company means Man With a Van Roehampton, the provider of removal and related services.

1.3 Customer means the person, firm or organisation who requests or receives services from the Company.

1.4 Services means any removal, collection, delivery, loading, unloading, packing, or associated services provided by the Company.

1.5 Goods means all items and property that are to be moved, transported, handled or stored by the Company on behalf of the Customer.

1.6 Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

1.7 Service Area means the geographical areas in which the Company operates within the United Kingdom, including but not limited to local and regional moves from, to or within Roehampton and surrounding districts.

2. Scope of Services

2.1 The Company provides man and van removal services, including the transport of household goods, office items, furniture and other personal or business effects within its Service Area and, by prior agreement, to other destinations in the UK.

2.2 The Company may also provide additional services such as assistance with packing, dismantling and re-assembling basic furniture, subject to availability and prior agreement.

2.3 The specific Services to be provided will be set out in the booking confirmation issued to the Customer and form part of the Contract.

3. Booking Process

3.1 A booking request may be made by the Customer via the Company’s accepted communication methods. By submitting a booking request, the Customer confirms that all information provided, including addresses, access details, dates, times and item descriptions, is accurate and complete.

3.2 The Company will provide a quotation based on the information supplied by the Customer. Quotations are estimates only and may be subject to amendment if the information provided is incomplete, inaccurate or changes before or on the day of the move.

3.3 A Contract is formed only when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. The Company reserves the right to refuse any booking request at its sole discretion.

3.4 The Customer must inform the Company of any special requirements at the time of booking, including restricted access, parking limitations, upper-floor moves without lift access, or particularly heavy, fragile or valuable items.

3.5 The Company may require a deposit to secure the booking. Any such deposit requirement will be clearly communicated to the Customer prior to confirmation.

4. Pricing and Quotations

4.1 Quotations may be provided on an hourly rate, fixed price, or a combination thereof, depending on the nature of the Service and the Customer’s requirements.

4.2 Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, ferry charges, low emission zone charges or similar additional costs. These will be chargeable to the Customer where incurred in the course of providing the Services.

4.3 The Company reserves the right to increase the quoted price where:

(a) the Customer has failed to disclose relevant information that affects the time, labour or resources required;

(b) the volume or nature of the Goods is greater than originally stated;

(c) access is significantly more difficult than described, including but not limited to additional flights of stairs, long carrying distances or delays in obtaining access;

(d) Services are required outside normal operating hours where this was not originally agreed.

4.4 Any change in price will be discussed with the Customer as soon as reasonably practicable, and the Customer’s continued instruction to proceed will constitute acceptance of any revised charges.

5. Payments

5.1 Unless otherwise agreed in writing, payment for the Services is due in full on completion of the job on the day of service.

5.2 The Company accepts payment by the methods communicated to the Customer at the time of booking. The Customer is responsible for ensuring that payment can be made by the chosen method at the required time.

5.3 For certain bookings, including larger moves or long-distance jobs, the Company may require payment of a deposit or advance payment. Any such requirement will be clearly set out in the booking confirmation.

5.4 Where payment is not received when due, the Company reserves the right to:

(a) withhold completion of the Services until payment is made;

(b) charge reasonable administration and late payment fees;

(c) pursue recovery of the outstanding amount through appropriate legal channels.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Company via the accepted communication methods.

6.2 If the Customer cancels the booking more than 48 hours before the agreed start time, any deposit paid may be refunded at the Company’s discretion, subject to any reasonable administrative costs.

6.3 If the Customer cancels the booking 48 hours or less before the agreed start time, the Company reserves the right to retain any deposit paid and to charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and resources.

6.4 If the Customer is not present or fails to provide access at the agreed time and location, this may be treated as a late cancellation and may incur charges as set out above.

6.5 The Company will use reasonable endeavours to accommodate requests to change the date, time or scope of the Services, but cannot guarantee availability. Changes may result in amended pricing.

6.6 The Company reserves the right to cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness or other emergencies. In such cases, the Company will notify the Customer as soon as reasonably possible and will seek to rearrange the Services. The Company’s liability will be limited to the return of any deposits paid where Services cannot be rearranged.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that adequate and lawful parking is available for the Company’s vehicle at all relevant addresses;

(b) obtaining any necessary parking permits or permissions and paying any associated costs, charges or fines, except where otherwise agreed in writing;

(c) ensuring that all Goods are packed safely and appropriately, unless the Company has expressly agreed to provide packing services;

(d) clearly labelling any fragile, high-value or delicate items and drawing them to the attention of the Company’s staff before loading;

(e) being present or providing an authorised representative at the collection and delivery addresses to supervise and provide instructions as required.

7.2 The Customer must not request the Company to transport prohibited, dangerous or illegal items. The Company reserves the right to refuse to carry any item that it reasonably believes to be unsafe, unlawful or unsuitable for transport.

8. Excluded and Restricted Items

8.1 Unless expressly agreed in writing, the Company does not carry:

(a) cash, securities, precious metals, jewellery or watches of high value;

(b) hazardous materials, including flammable, explosive, corrosive or toxic substances;

(c) live animals or plants that require special handling;

(d) perishable goods requiring temperature-controlled storage or transport;

(e) items exceeding safe weight limits for manual handling or vehicle capacity.

8.2 The Customer agrees that any such items that are carried without the Company’s knowledge are carried at the Customer’s sole risk and may be removed or disposed of if considered dangerous, without liability to the Company.

9. Waste and Disposal Regulations

9.1 The Company is not a licensed waste carrier unless this has been separately and expressly stated. The Company is not obliged to remove or dispose of household rubbish, construction debris, hazardous waste or similar materials as part of a standard removal service.

9.2 Where the Company agrees to remove unwanted items or rubbish, it will do so in accordance with applicable UK waste and environmental regulations. Additional charges may apply for any disposal or recycling services and will be communicated to the Customer.

9.3 The Customer is responsible for correctly identifying any items that constitute waste or require special disposal. The Company may refuse to remove or transport such items if they are deemed hazardous or contrary to regulations.

9.4 The Customer must not request or permit the Company to dispose of items illegally, including fly-tipping or leaving items in unauthorised locations. The Customer shall be liable for any fines, penalties or costs arising from improper disposal requested or caused by the Customer.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

10.2 The Company’s liability for loss of or damage to Goods shall, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement, taking into account the age, condition and value of the Goods, and subject always to the exclusions in these Terms and Conditions.

10.3 The Company shall not be liable for:

(a) normal wear and tear, or minor marks or scuffs that are reasonably expected in the course of moving;

(b) damage arising from inadequate or unsuitable packing by the Customer, including boxes that are overfilled or insufficiently sturdy;

(c) damage to items that are inherently fragile or in poor condition, including items with existing defects, loose joints or instability;

(d) loss or damage where the Customer or a third party is involved in the loading or unloading of Goods against the advice of the Company’s staff;

(e) indirect, consequential or economic loss, including loss of use, loss of profits, loss of business or loss of opportunity.

10.4 The Customer must inspect the Goods and the property at delivery and report any visible damage to the Company before the team leaves the site. Any claim for damage must be notified to the Company in writing within a reasonable period after completion of the Services, providing full details and evidence.

10.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

11. Access, Property Damage and Parking

11.1 The Customer is responsible for ensuring that access to the premises is safe and suitable for the Services to be carried out, including adequate space for the Company’s vehicle to park and manoeuvre.

11.2 The Company is not liable for damage to driveways, paths, surfaces or grounds where the Customer has requested that the vehicle or equipment be positioned in a particular location that may not be structurally suitable.

11.3 The Customer will be responsible for any parking fines or penalties incurred as a result of insufficient or unlawful parking arrangements, unless such fines result from the Company’s sole negligence.

12. Delays and Waiting Time

12.1 The Company will use reasonable efforts to arrive at the agreed time but cannot be held liable for delays caused by traffic, roadworks, accidents, adverse weather, breakdowns or other circumstances beyond its reasonable control.

12.2 Where Services are delayed due to circumstances outside the Company’s control, additional waiting time may be chargeable at the applicable hourly rate.

12.3 The Customer is responsible for any delays caused by their actions or omissions, including failure to be ready at the agreed time, incomplete packing where packing is not part of the Service, or difficulties in obtaining access to premises.

13. Insurance

13.1 The Company maintains insurance appropriate to its operations as a removal service provider. Details of cover can be provided upon reasonable request.

13.2 The Customer is encouraged to arrange additional insurance cover for high-value or particularly fragile items, or for circumstances not covered by the Company’s insurance or these Terms and Conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it may be investigated and, where appropriate, remedied.

14.2 Formal complaints should be submitted in writing, providing full details of the issue and any supporting evidence. The Company will review the complaint and aim to respond within a reasonable time.

15. Data Protection and Privacy

15.1 The Company will collect and use personal information from the Customer for the purposes of providing the Services, managing bookings, processing payments and, where appropriate, handling complaints.

15.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or disclose personal information to third parties except where necessary to perform the Contract or required by law.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.

17.4 The headings used in these Terms and Conditions are for convenience only and shall not affect their interpretation.

17.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.